Hydtek

TekTV Privacy Policy

Effective October 31, 2026

This policy explains what information the TekTV app for iPhone and iPad ("the app") handles and why. The app is made by Hydtek Software Inc. ("Hydtek", "we", "us"). If you have questions, email support@hydtek.ca.

The short version

• There are no accounts. We never ask for your name, email or phone number.
• Your playlists, and any logins for them, stay on your device. We never receive them.
• The app doesn't provide any channels or content. It plays what your own provider supplies.
• We use Google services for anonymous usage statistics, crash reports, app settings and ads. We never send them the channels, titles or playlists you use.

Information that stays on your device

Playlists and logins. When you add a playlist, its link (or Xtream Codes server and username) is saved in the app's storage on your device. Passwords are kept in the iOS Keychain. None of this is sent to us.

Cached channels and guides. Channel lists, movie and series catalogs and TV guide data from your provider are saved on your device so the app opens quickly. They are refreshed from your provider on the schedule you choose in Settings.

Your provider. The app connects directly to the playlist provider you add, to load channels, guides and streams. That provider receives your requests (including your IP address) under its own terms and privacy policy. We don't control providers and aren't responsible for them.

Information collected by services we use

Google Firebase Analytics

We use Firebase Analytics to understand how many people use the app and which features they use. It collects:

• app opens, sessions and time spent in the app;
• the type of a few actions, such as "playlist added (M3U / Xtream / file)", "playback started (live / movie / episode)", "mini player used" and "guide grid opened". We do not record which channel, title, category, playlist link or login is involved;
• device model, iOS version, app version, language and approximate location (country or region, derived from your IP address);
• a random app-instance identifier created for your installation of the app.

We have configured Firebase Analytics not to collect your device's advertising identifier. Analytics data is not used to identify you and is kept for a limited period (no longer than 14 months).

Google Firebase Crashlytics

If the app crashes, Firebase Crashlytics sends us a crash report so we can find and fix the problem. A crash report contains:

• the technical details of the crash (a stack trace showing where in the app's code it happened);
• device model, iOS version, app version, free memory and disk space, and whether the app was in the foreground at the time;
• a random installation identifier created for your installation of the app.

Crash reports do not include your playlists, logins, channels or the titles you watch. We use them only to fix crashes, and Crashlytics keeps them for 90 days.

Google Firebase Remote Config

The app downloads settings from Firebase Remote Config, for example whether an update is required or how often ads appear. This uses the same app-instance identifier.

Provider codes

If you enter a provider code, the app checks it against a list of verified providers that it downloads with its other settings from Firebase Remote Config. The check happens on your device: the code you type isn't sent to us or to Google. If the provider uses Xtream Codes, your username and password are entered by you and stay on your device, as with any other playlist. Analytics only records that a playlist was added using a code, never which code.

Google AdMob advertising

The app is free and supported by ads served by Google AdMob. The Google Mobile Ads SDK may collect your device's IP address, device and app information, ad interactions, and an advertising identifier.

• Tracking permission. iOS asks whether you allow tracking. If you choose "Ask App Not to Track", your advertising identifier (IDFA) is not shared and ads are less personalized.
• Consent. Where the law requires it (for example in the European Economic Area, the UK and Switzerland, and certain US states), the app shows Google's consent message before personalized ads are served.

Google's use of this information is described in How Google uses information from sites or apps that use our services and the Google Privacy Policy.

Your choices

• Privacy Choices: in the app, open the menu, then Settings, then Privacy Choices to review or change your ad consent.
• Tracking: change tracking permission at any time in iOS Settings → Privacy & Security → Tracking.
• Delete your data: in the app, Settings → Delete All Data removes every playlist, login and cached channel, guide and catalog from your device. Deleting the app does the same.
• Requests: depending on where you live, you may have rights to access, correct or delete personal information, or to object to its use. Because we don't hold information that identifies you, we can usually only help by pointing you to the controls above, but email us and we'll do what we can.

Children

The app isn't directed to children under 13, and we don't knowingly collect personal information from them.

Where information is processed

Google may process the information described above in Canada, the United States and other countries where it operates.

Changes

If we change this policy, we'll update the date at the top of this page. Significant changes will also be mentioned in the app's release notes.

Contact

Hydtek Software Inc., support@hydtek.ca