HydtekTV Player Support
Need help? Email support@hydtek.ca. Please include your iPhone or iPad model, iOS version and the app version (shown in the app under Settings).
How do I add my playlist?
On the first screen, choose M3U Link and paste the link from your provider, or choose Xtream Codes and enter the server, username and password. You can also import an .m3u file. To add more later, open the menu (top right) and tap Add Playlist.
A channel won't play
Most often the channel is offline at the provider, or isn't included in your subscription. Check whether it plays in another app with the same login. If other channels work, the problem is with that channel's source.
Some movies are missing
Titles in formats iPhone can't play (such as MKV or AVI) are hidden so you don't hit errors.
The TV guide is empty for some channels
Guide information comes from your provider. If they don't supply a guide for a channel, there's nothing to show. You can refresh the guide from the menu with Update Guide Now.
Privacy choices and deleting data
Open the menu, then Settings. Use Privacy Choices to change your ad consent, or Delete All Data to remove all playlists, logins and cached data from your device. See the Privacy Policy for details.